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Pinnacle is a privately held organization that manages multifamily properties nationwide. Established in 1980, we are one of the largest multifamily management companies in the United States with a portfolio of over 165,000 units and 4,100 team members. Our clients include pension funds, private partnerships, international investors, insurance companies, lenders, special servicers, syndicators, government agencies and high net worth individuals.

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Corporate Leadership

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Rick L. Graf

Rick L. Graf

President & Chief Executive Officer

About
  • Loves to experience the culture and cuisine of other countries
  • Has a passion for developing team members and building businesses
  • Puts The Shawshank Redemption at the top of his movie list
  • Would enjoy traveling the world for his profession
  • Started as a porter in the multifamily business and worked his way to the top
Experience
  • 40 years real estate experience
  • Responsible for client relations and the overall strategy and vision of Pinnacle
  • Certified Property Manager and Texas Broker
  • Member of NMHC, NAA, NAHB, IREM, ULI
  • NMHC – Executive Board Member; NAA – Treasurer
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Larry Goodman

Larry Goodman

Chief Operating Officer

About
  • Enjoys traveling, all types of music and pizza
  • Tennis is one of his favorite activities
  • Always tries to make time for family
  • Wanted to be a lawyer when he grew up
  • Loves watching the Shawshank Redemption
  • Started as a commercial real estate appraiser
Experience
  • 28 years of industry experience
  • Specializes in real estate investment, operations and asset management
  • Certified Commercial Investment Member (CCIM), Real Property Administrator (RPA), Facilities Management Administrator (FMA), Master of Corporate Real Estate (MCR), ULI Development Certificate; Member of ULI, NMHC
  • Graduated from University of Alabama, BS Real Estate
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John Carrosino

John Carrosino

Chief Financial Officer

About
  • Enjoys good food, cooking and boating in the Northwest
  • Is passionate about his work performance
  • Rear Window is his favorite movie
  • Thought about becoming a dentist
  • Started in the business as a public accountant
Experience
  • 37 years of industry experience
  • Specializes in Business Operations and Strategy
  • Oversees finance, accounting and insurance operations for Pinnacle
  •  Washington CPA, AICPA and WSCPA
  • Graduated from Seattle University
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Eric Schwabe

Eric Schwabe

Executive Vice President, Western Division

About
  • Refers to Lionel, his Rhodesian Ridgeback, as a Super Animal
  • Is a huge Kenny Chesney fan
  • Dreamed of becoming an Air Force Fighter Jet Pilot as a child, but grew to be too tall
  • Enjoys sharing a great bottle of red wine
  • Shawshank Redemption is one of his favorite movies
  • Joined Pinnacle 26 years ago after being recruited on a golf course
Experience
  • 28 years of industry experience
  • Specializes in bringing out the best in others
  • Focuses on achieving success for Pinnacle’s clients, team members and the firm
  • Oversees multifamily, commercial, association, brokerage, and construction management portfolios in Washington, Oregon, California, Nevada, and Arizona
  • Graduate of University of Washington, Business Administration
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Woody Stone

Woody Stone

Executive Vice President, Eastern Division

About
  • Will choose tacos, pizza or burgers over vegetables any day
  • Loves spending time with his wife and two daughters
  • Enjoys watching Chevy Chase movies
  • Still dreams of becoming a pro golfer
  • His father was his greatest influence
  • Started as an analyst in the student housing sector
Experience
  • 19 years of industry experience
  • Responsible for the company’s operations and client relations from Colorado to the East Coast
  • Feels passionate about building great teams and making a difference
  • Member of NMHC and NAA
  • Graduated from Oklahoma Panhandle State University, BBA; and Criswell College, Master of Divinity
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Eric Ostermayer

Eric Ostermayer

Executive Vice President and General Counsel

About
  • Used to be a radio deejay
  • Loves to play the guitar
  • Is passionate about animal rights
  • Lists Fight Club as his favorite movie
  • Grew up with the goal to make a positive difference
  • His daughter, Hannah, is a major influence in his life
Experience
  • Joined Pinnacle and the multifamily industry nearly seven years ago
  • Oversees Pinnacle’s legal team and activities
  • Specialties include labor/employment law, employee benefits, commercial litigation, and corporate law
  • Juris Doctor with honors from the University of Texas School of Law
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Jennifer Staciokas

Jennifer Staciokas

Senior Vice President, Marketing & Training

About
  • Loves everything French
  • Has a motorcycle license from when she owned a Vespa
  • Enjoys understanding the world through travel, food and culture
  • Loves winding down her day doing her yoga practice
  • Became a leasing agent to save money on her graduate school apartment
Experience
  • Over 19 years of industry experience
  • Specializes in new construction marketing, marketing strategy, implementation of technology, employee development and client relations
  • Responsible for setting a strategic vision and guiding implementation of marketing, training and pricing strategies
  • Active participant in various NMHC and NAA committees; Zillow Rental Advisory Board Member; Multifamily Social Media Summit Advisory Board Member
  • Graduated from West Chester University, BA, French; and George Mason University, Masters of International Commerce and Policy
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Ted Broadfoot

Ted Broadfoot

Executive Vice President, Pinnacle Campus Living

About
  • Loves Mexican food and his wife!
  • Enjoys scuba diving
  • Favorite movie of all time is Tequila Sunrise
  • Was highly influenced by his father
Experience
  • Over three decades of experience in real estate management including property management, asset management, capital renovations and investment transactions
  • Investment transactions totaling over $5 billion with experience in conventional, affordable and student properties of all classes
  • Graduated from Southwest Texas State University with a Bachelor’s degree in Accounting
DavidBales
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Sally Milton

Sally Milton

Senior Vice President, Client Reporting

About
  • Still loves disco music
  • Has completed 15 marathons
  • Collects antique cameras
  • Actually looks forward to fitness boot camp
  • Is passionate about serving her community
  • Finds humor in the movie, The Wedding Singer
Experience
  • Over 33 years of industry experience
  • Specializes in accounting, financial reporting and operations management
  • Drives employee engagement for over 140 accounting professionals and ensures timely delivery of monthly financial packages to clients
  • NAA, NMHC (PAC), and Active Board Member (Treasurer) for two Central Florida non-profits
  • Graduated from University of Florida, BSBA in Management
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Scott McCurdy

Scott McCurdy

Senior Vice President of Information Technology

About
  • Loves technology
  • Enjoys playing golf
  • Is passionate about his faith and his family
  • Just wanted to be taller when he grew up
  • Had his light bulb moment to enter the business while managing a small computer system that no one else wanted to manage
Experience
  • Over 30 years of experience
  • Manages Pinnacle’s information technology systems and plans corporate strategic technology initiatives
  • Member of the National Multifamily Housing Council, the National Association of Real Estate Investment Managers, the National Council of Real Estate Investment Fiduciaries, the Microsoft IT Advisory Panel and the Dallas Chamber CIO/CTO Forum
  • Graduated from Grove City College in Pennsylvania with a BA in Business Administration
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David Bales

David Bales

Senior Vice President of Compliance and Affordable Operations

About
  • Roots for the Orlando Magic as a season ticket holder
  • Plays guitar and has been in several bands
  • Loves to play golf when time allows
  • Is passionate about animal rights
  • Collects select historic pop culture memorabilia
  • Enjoys watching the Coen brothers film, Miller’s Crossing
  • Wanted to be a teacher
  • Was recruited into the business through membership and participation in the Atlanta Apartment Association
Experience
  • Over 25 years of industry experience including affordable and conventional platforms
  • Oversees affordable housing compliance and regulatory governances, acting as a liaison between compliance and operations
  • Role also includes best practices in operations from an advisory capacity, new business development and client relations
  • Holds multiple designations in the multifamily and affordable housing sector including Certified Property Manager and Housing Credit Certified Professional
  • Attended the University of Georgia
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Jeremy Edmiston

Jeremy Edmiston

Senior Vice President, Client Services

About
  • Favorite food is Mexican
  • Used to play racquetball professionally
  • Collects sports memorabilia
  • Loves to golf
  • Wanted to be a Green Beret when he grew up
  • Migrated into the business as a leasing agent
Experience
  • More than 20 years of industry experience
  • Oversees Client Services with specializations in investment advisory, deal sourcing, institutional relationships
  • Board of Trustees for Hardin Simmons University; National Advisory Council for Apartment Life; National Multifamily Housing Council; National Apartment Association; Board of Deacons at First Baptist Church, Grand Prairie, Texas; Vice Chairman Board of Trustees for Pantego Christian Academy; Chairman of PCA Education Foundation
  • Attended Hardin Simmons University
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Raymond van Beveren

Raymond van Beveren

Senior Vice President, Construction and Facilities Services

About
  • Traveling, Saint John Island and French fries with mayonnaise are among his favorite things in life
  • Enjoys playing golf and snorkeling
  • Is passionate about his children
  • Spoke Dutch as his first language
  • Moved from Holland when his father joined an American professional soccer team
  • Dreamed of playing basketball in the NBA when he grew up
  • Started his multifamily career as a leasing agent in Dallas, Texas
Experience
  • Over 23 years of industry experience
  • Guides the Construction, Maintenance, Purchasing and Safety departments for Pinnacle
  • Active member of the National Apartment Association and the National Multifamily Housing Council
  • Graduated from Southern Methodist University
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Kent Plemons

Kent Plemons

Vice President, Development Services

About
  • Loves to visit Belize
  • Drives a fully restored MG-B
  • His favorite activity is scuba diving
  • Collects paper money from countries he has visited
  • Was introduced to the multifamily industry through his college job in construction
Experience
  • Over 25 years of industry experience
  • Leads the Development & Construction Services group
  • Graduated from Southern Nazarene University, BS-Business Administration; and Graduate work from Central State University and TWU
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Stewart Hill

Stewart Hill

Vice President, Client Services

About
  • Loves eating BBQ Ribs, visiting Whistler BC Canada and listening to the music of Seal
  • Is a big Bruce Lee fan
  • Enjoys golfing, snow skiing and fly fishing
  • Collects watches
  • Favorite movie is Christmas Vacation
  • Wanted to be a professional football player when he grew up
Experience
  • Has been with Pinnacle for 7 years
  • Specializes in relationship management and expanding services and business opportunities with institutional clients
  • Manages communication strategies with non-profit, investor, agency, and government partners
  • TAAHP, TALHFA, NCSHA
  • Studied marketing at the University of Washington
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Jeff Jannereth

Jeff Jannereth

Vice President

About
  • Loves good brick oven pizza
  • Is a five time Ironman triathlete
  • Is passionate about a living a healthy lifestyle
  • Enjoys seeing his children play sports
  • Laughs every time he watches Tommy Boy
  • Got his start in the business as a porter at the age of 16
Experience
  • Over 25 years of multifamily experience in technologies and management, operational and corporate interdependencies and process/workflow efficiencies
  • Provides strategic initiatives guidance and implementation oversight for Pinnacle
  • Specializes in implementation/management of operational policy, screening, payments, lease and lease form management, utility management, debt collection, vendor compliance, eProcurement, electronic invoicing, asset transitions and prospect/resident facing technologies
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Jason Boyce

Jason Boyce

Vice President of Technology Solutions

About
  • Loves the outdoors and any activity that takes him there, especially if it includes his family
  • Has Texas roots that date back to 1837
  • Has underwritten and valued $2.8 billion in structured finance and institutional acquisitions and participated in disposition brokerage transactions totaling $1 billion
  • Enjoys Yoga more than weight training
  • Wanted to be a commercial real estate developer when he grew up
  • Worked in the real estate business as an analyst for a REIT before transitioning into multifamily
Experience
  • 23 years of industry experience
  • Responsible for the implementation of technology and special projects for Pinnacle
  • Specializes in finding ways technology can lead to efficiency for the company
  • Certified Oracle Database Administrator
  • Graduated from University of North Texas
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Deke Turner

Deke Turner

Vice President – Association Management

About
  • Happy place: summer days boating, wake boarding and wake surfing with his family
  • Loves everything CrossFit, except the injuries
  • Drawn to the entrepreneurial aspects of association management work
  • Coaches high school wrestling and still believes he is the toughest guy in the gym
  • Cooks a mean steak and most other things his family eats
  • Always a solid karaoke side-kick
  • Watches Love Actually every holiday season, but will tell you his favorite movie is Step Brothers
  • A smoothie fanatic who owns more blenders than a small country
  • Believes in integrity and developing the people around him
  • Sees the glass half full
  • Believes the adage “the more the merrier”
Experience
  • Over 28 years of hands-on experience in property management, association management and corporate operations
  • Oversees Pinnacle’s association management division, including training, staffing and supervising all property managers and associations managed by Pinnacle. His broad range of expertise includes finance, accounting, marketing, strategic planning, acquisitions, project management and operations.
  • Holds a Certified Manager of Community Associations (CMCA) designation and an Association Management Specialist (AMS) designation
  • Graduated from Seattle University
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David Jolley

David Jolley

Director of Maintenance

About
  • Loves anything Cajun, especially Crawfish Boil from Pappadeaux
  • Active in Professional 4×4 Mud Racing
  • Is passionate about training and sharing knowledge
  • Collects old Ford Bronco toy trucks
  • Second Hand Lions is his favorite movie
  • Dreamed of being a Game Warden when he grew up
  • Started in the air conditioning business before migrating into multifamily
Experience
  • Over 40 years of industry experience with a specialization in Air Conditioning and General Maintenance
  • Directs all maintenance-related issues for Pinnacle’s communities and establishes standards and preferred vendors
  • Environmental Protection Administration Proctor, Certified Pool Operator, ESCO, Certified Apartment Maintenance Technician
  • Member of American Society of Heating, Refrigeration and Air-Conditioning Engineers, National Apartment Association Education Institute, Apartment Association of Greater Dallas, and NAEI advance instructor
  • Attended Ouachita Valley Trade School
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Erinn Cassidy

Erinn Cassidy

Vice President of Human Resources

About
  • Is a proud University of Washington alumni and avid Husky football and volleyball fan
  • A certified Enologist, she collects and makes vintages of her own wine
  • Is passionate about raising research money and awareness for breast cancer
  • Sits on the board of Wings of Karen, a local non-profit breast cancer foundation, and organizes an annual volleyball fundraiser called Digs for Denise
  • Loves watching her children play sports
  • Puts the movie Jerry McGuire at the top of her list
  • Wanted to be an orthopedic surgeon when she grew up
  • Formed a contact network while getting her MBA that eventually lead her into the multifamily business
Experience
  • Over 19 years of human resources experience with 12 years in property management
  • Background in employee relations, talent development and planning, training and development, performance management, recruitment, benefits administration, team building, and group facilitation.
  • Senior Professional in Human Resources (SPHR); Senior Certified Professional in Human Resources (SHRM – SCP)
  • Graduated from University of Washington and Seattle University
brian rackliff
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Beth Luques

Beth Luques

Director of Organizational Learning & Development

About
  • Feels at peace in the mountains
  • Finds boxing an invigorating experience
  • Developed a love for Mexico while living there
  • Is passionate about the great outdoors
  • Collects ruby slippers because there is no place like home
  • Indiana Jones is her big screen super hero
  • Wanted to be a news anchor when she grew up
  • Transitioned to the multifamily industry after working as a leasing agent to supplement her teaching income
Experience
  • Over 10 years of industry experience
  • Develops curriculum, creates national learning platforms and continually expands the functionality of Pinnacle’s Learning Management System
  • Member of National Apartment Association and the Association for Talent and Development
  • Graduated from Appalachian State and North Carolina State
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Shelly Twibell

Shelly Twibell

National Training Director

About
  • The idea of dining at a 3-star Michelin restaurant appeals to her adoration of food and cooking
  • Polished her improvisational skills in college as a member of a comedy troop that had regular shows at a local venue
  • Lives a double life as a Roller Derby Queen
  • Pounces on every opportunity to play (and win) one of her 250 board games
  • Plans family events with her two dogs in mind
  • Cherishes her collection of all things flamingo, unicorn and Hello Kitty because they came from the special people in her life
  • Still gets tingly from the watching the movie The Way We Were
  • Will never give up on her love for motivational speaking
Experience
  • Over 15 years of industry experience with a heavy emphasis in operations
  • Responsibilities include involvement with new technology rollouts, new property training, national learning project implementation and oversight of Pinnacle’s national trainers
  • Holds designations as a Certified Property Manager, Housing Credit Certified Professional and Certified Occupancy Specialist
  • Attended Central Methodist University and Missouri Southern State University
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Brian Rackliff

Brian Rackliff

Director of Purchasing

About
  • Lived the disciplined life of a lobsterman while growing up in Maine
  • Has a passion for environmental conversation
  • Shares his life as well as a birthday with his wife
  • Feels that scuba diving in Grand Cayman is time well spent
  • Has a unique collection of Native American artifacts
  • Considered becoming a detective for the FBI
  • Found his way into the multifamily industry after working as an operations coordinator for a sustainable home builder
Experience
  • Over nine years of industry experience
  • Responsible for building the company’s national purchasing power to benefit Pinnacle’s properties and clients
  • Holds a State of Colorado Employing Broker Real Estate License
  • Graduated from the University of Southern Maine, BA in Political Science
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Suzi Smith

Suzi Smith

Director of Corporate Marketing

About
  • Enjoys life in the fast lane with her very active and talented family
  • Threatens to write a book one day about some off-the-wall life experiences
  • Took a leading role in a children’s play while living in France to help learn the language
  • Finds children’s laughter cathartic
  • Cherishes old friendships
  • Can’t imagine a life without chocolate
  • Loves to get lost in a good romantic comedy
  • Once considered a career in performing arts
Experience
  • Over 30 years of experience
  • Responsible for the implementation of corporate marketing strategies which are facilitated through new business proposals, presentations, public relations, social media, and other communication tools
  • Texas Real Estate Salesman License
  • Graduated from Texas A&M Commerce
Connie Aldape David Hamburger
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Delese Noble

Delese Noble

Director – Project Management Office

About
  • Looks forward to Saturday morning cartoons, giggling with the family and weekend walks to the park
  • Is a self-professed video gaming nerd with a passion for Super Mario Brothers and Everquest
  • Keeps a library of workout DVDs to switch things up when exercising at home
  • Loves animals and wanted to be a veterinarian when she grew up
  • Snuck into the multifamily industry as a bookkeeper while working on a master’s degree
Experience
  • Over 10 years of multifamily experience

  • Provides strategic initiatives guidance and implementation oversight for Pinnacle
  • Has a background in technology training and curriculum development, implementation/management of operational policy, lease and lease form management, asset transitions and prospect/resident facing technologies
  • Graduated from Stephen F Austin State University
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Jeanne D. Klobedans

Jeanne D. Klobedans

Director of Community Service

About
  • Loves the water, scuba diving, snorkeling or just getting wet
  • Used to ride dirt bikes and sing in the church choir
  • Enjoys any kind of sport, particularly golf, volleyball, bowling and tennis
  • Is passionate about seeing the best in others and helping them to believe
  • Still relishes the movie Facing the Giants
  • Wanted to be an astronaut when she was young
  • Started in the industry as a weekend leasing agent
Experience
  • 35 years of industry experience managing affordable, veteran and senior communities
  • Directs the company’s community service efforts
  • Connects resources to residents in need, including disaster response efforts, and builds relationships with non-profits who serve our communities
  • Member of Institute of Real Estate Management
    Certified Property Manager Designation, Texas Real Estate Salesman License
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Connie Aldape

Connie Aldape

Director of Revenue Management

About
  • Enjoys dancing, watching her daughters excel in their activities and traveling to beach locations with little umbrella drinks
  • Pays homage to I Love Lucy re-runs and any good comedy
  • Thought about becoming a doctor but settled for PHD in WebMD
  • Talked her way out of a late fee and found herself employed in the multifamily business as a leasing agent
  • Considers herself a foodie with an unhealthy love affair with Big Red soda
Experience
  • Over 20 years of industry experience
  • Oversees the Revenue Management team of specialists and revenue enhancing processes for Pinnacle’s managed communities
  • Proficient with Rainmaker LRO, Yieldstar, Yardi, Entrata, OneSite
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Garin Hamburger

Garin Hamburger

Senior Director, National Property Marketing

About
  • Finds healthy competition of any kind energizing
  • Praises YouTube how-to videos for helping him tackle handyman chores
  • Has a true-blue affection for the Kansas City Royals, which is reflected in his baseball hat collection
  • Would love for every day to be family day
  • Rechanneled his childhood dream of becoming a radio morning show host after wandering into an apartment leasing office and taking a job
  • Experiences life to the fullest and tries anything once, even swinging on a trapeze
Experience
  • Over 15 years of industry experience
  • Oversees property marketing initiatives across all Pinnacle managed communities
  • Specializes in creative marketing, innovation, analytical analysis, and strategic planning
  • Membership in Minnesota Multi-Family Housing Association (MMHA) and Chicagoland Apartment Association (CAA)
    Graduated from William Jewell College