Exemplary Customer Satisfaction
Over 95 % of our residents express a high level of satisfaction.
Exceeding expectations is always at the core of Pinnacle’s values. As a result, over 95 percent of our residents express a high level of satisfaction with our services and relationships. Pinnacle’s national platform and exceptional team members combine to win resident approval year after year.
Pinnacle’s management services continue to lead the industry, according to the annual Creating Excellence in Living (CEL) Survey.
95 percent of clients were either very satisfied or satisfied with the overall level of service and relationships.
A score above 90 for regional staff knowledge and professionalism.
A score of 96 for accounting and reporting among existing clients, exceeding the industry high.
Over 90 percent of existing clients would recommend Pinnacle to their industry peers.
Pinnacle has the presence to succeed
with 172,000 units and 4,300 team members. Our local expertise, national scope and array of strategic services help to make Pinnacle a leader in multifamily real estate management.