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Learning & Development

High-level property performance is impossible without well-trained team members. Pinnacle created a state-of-the-art, comprehensive education program called The University of Pinnacle offering educational coursework specific to job roles. Upon joining the company, team members receive notifications about required courses they need to complete within a particular timeframe to orientate and prepare them for each day. In addition, they must finish a range of courses that require annual certification, such as Fair Housing, Business Ethics, Discrimination and Sexual Harassment, to keep them apprised of legislative and regulatory issues.

University of Pinnacle Overview

  • On-demand and instructor-led virtual, classroom and one-on-one classes based on job role
  • Customized critical programs respond quickly to legislative and regulatory issues
  • Proprietary programs and videos focus on business impact and results enhancement
  • Assessments for all classes with immediate feedback
  • Real-time content updates
  • Reporting and tracking of individual performance with assigned learning tracks
  • Support for Regional education directors, regional property managers and on-site team members
  • Mandatory re-training for properties that do not perform to Pinnacle standards during surprise evaluations
For more information about Pinnacle’s learning and development capabilities, contact Jennifer Staciokas, Senior Vice President of Marketing, Training, and Revenue Management,